Diagnostic Troubleshooting

Skilled troubleshooters are highly sought after and their valuable skills have a direct impact on a company's "bottom-line". Participants in this activity-based, three-day seminar learn the importance of using a diagnostic approach to determining the true causes of machine related problems and selecting permanent solutions to those problems. Case studies and real-world examples are used throughout the course and allow participants opportunities to try various troubleshooting tools and develop a diagnostic approach to resolving machine related problems and failures.

Who Should Attend:
Technicians, maintenance personnel, manufacturing staff and anyone else responsible for troubleshooting manufacturing processes.

Prerequisite: None

CEU Credits: 2.4

Duration: 24 Hours (3-day course)

Course Content:

• Introduction to Diagnostic Troubleshooting
  • What is Diagnostic Troubleshooting?
  • Overview of the Diagnostic Troubleshooting Process
  • The Value of Troubleshooters
  • Types and Categories of Machine Related Problems


• Determine and Verify the Root Cause
  • The Root Cause Analysis Process
  • Gathering Information
  • Troubleshooting Tools


• Select and Validate the Solution
  • Determining Potential Solutions
  • Selecting the Most Appropriate Solution
  • Decision Making Tools
  • Adverse Consequence Analysis
  • Verifying and Validating the Solution


• Prevent Future Problems
  • Preventing Recurrence
  • Error-Proofing Methodologies
  • Exploring Other Opportunities For the Solution


• Documenting the Results
  • Creating An Incident Report

Each participant will receive a comprehensive manual and a Certificate of Completion at the close of the seminar.

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