ISO 9001:2000 Internal Auditing

This two-day seminar is based on the revised ISO 9001:2000 Quality Management System standard. It is designed to provide professionals, managers, ISO 9001 development project team members and others involved in the evaluation, development or maintenance of an ISO 9001:2000 quality management system with the knowledge needed to develop and effectively implement an ISO 9001:2000 quality management system. Each seminar topic contains a presentation and discussion of the topic material along with exercises or activities designed to strengthen the understanding of the topic's key concepts and their application.

Who should attend:
Anyone interested in learning about the ISO 9001:2000 quality system and all employees responsible for contributing to the development, implementation or maintenance of an ISO 9001:2000 quality system.

Prerequisites:
A general understanding of the quality standard is required (ISO 9001:2000 Overview).

CEU Credits: 1.6

Duration: 16 Hours (2-day course)

Course Content:

• Review of the Standard
  • What is ISO 9001:2000?
  • The Eight Quality Management System Principles

• Quality System Documentation
  • Scope
  • The Quality Manual
  • Procedures
  • Work Instructions
  • Quality Records

• Introduction to Quality System Auditing
  • What is Quality?
  • What is a Quality Management System?
  • What is an Audit?
  • Why Audit?
  • How to Audit For Effectiveness

• How to Audit a Process-Based Quality System
  • The Process Model
  • What is a Process?
  • Defining a Process
  • Customer Oriented Processes
  • Requirements For Processes
  • Understanding Process Interrelationships
  • Process Maps and What to Look For
  • Process Controls
  • Process Auditing Techniques

• Effective Audit Planning
  • Defining the Audit Scope and Objectives
  • Selecting The Audit Team
  • Conducting The Document Review
  • Preparing an Audit Plan
  • Identifying and Gathering Information
  • Developing Audit Work Documents

• How to Conduct the Audit
  • The Opening and Closing Meetings
  • Effectively Communicating During the Audit
  • Collecting and Verifying Information
  • Interview Techniques
  • Identifying and Documenting Audit Nonconformances
  • Preparing Corrective Action Requests

• Audit Reporting and Corrective Action Verification
  • Writing an Audit Report
  • Verification of Corrective Actions

• Managing an Audit Program
  • Developing an Audit Schedule
  • Audit Files and Records
  • Auditor Characteristics, Requirements and Responsibilities

Each participant will receive a comprehensive manual and a Certificate of completion at the close of the seminar.

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