ISO/TS 16949:2002 Internal Quality Auditing

This activity-based seminar is based on the ISO/TS 16949:2002 Automotive Quality Management System standard. It is designed to provide professionals, managers, ISO/TS 16949 development project team members and others involved in the evaluation, development or maintenance of an ISO/TS 16949 quality management system with the knowledge needed to develop and effectively implement an ISO/TS 16949quality management system. Each seminar topic contains a presentation and discussion of the topic material along with exercises or activities designed to strengthen the understanding of the topic's key concepts and their application.

Who should attend:
Anyone interested in learning about the ISO/TS 16949 quality system and all employees responsible for contributing to the development, implementation or maintenance of an ISO/TS 16949 quality system.

Prerequisites:
A general understanding of the quality standard is required (ISO/TS 16949:2002 Overview).

CEU Credits: 3.2

Duration: 32 Hours (4-day course)

Course Content:

  • Review of the Standard
    • What is ISO/TS 16949:2002?
    • The Eight Quality Management System Principles
  • Quality System Documentation
    • Scope
    • The Quality Manual
    • Procedures
    • Work Instructions
    • Quality Records
  • Introduction to Quality System Auditing
    • What is Quality?
    • What is a Quality Management System?
    • What is an Audit?
    • Why Audit?
    • How to Audit For Effectiveness
  • How to Audit a Process-Based Quality System
    • The Process Model
    • What is a Process?
    • Defining a Process
    • Customer Oriented Processes
    • Requirements For Processes
    • Understanding Process Interrelationships
    • Process Maps and What to Look For
    • Process Controls
    • Process Auditing Techniques
  • Effective Audit Planning
    • Defining the Audit Scope and Objectives
    • Selecting The Audit Team
    • Conducting The Document Review
    • Preparing an Audit Plan
    • Identifying and Gathering Information
    • Developing Audit Work Documents
  • How to Conduct the Audit
    • The Opening and Closing Meetings
    • Effectively Communicating During the Audit
    • Collecting and Verifying Information
    • Interview Techniques
    • Identifying and Documenting Audit Nonconformances
    • Preparing Corrective Action Requests
  • Audit Reporting and Corrective Action Verification
    • Writing an Audit Report
    • Verification of Corrective Actions
  • Managing an Audit Program
    • Developing an Audit Schedule
    • Audit Files and Records
    • Auditor Characteristics, Requirements and Responsibilities
  • Automotive Core Tools
    • PPAP
    • APQP/CP
    • FMEA
    • SPC
    • MSA
  • Customer-Specific Requirements
    • Ford
    • General Motors
    • Daimler Chrysler
  • ISO/TS 16949:20002 Audit Scenarios and Case Studies

Each participant will receive a comprehensive manual and a Certificate of completion at the close of the seminar.

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